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FAQ

Ordering Questions

Why was my credit card declined?

There are many reasons why a credit card would be declined. The most common issue is your billing address. Your billing address must match the address that is assigned to your credit card. So if your credit card company sends your statement to your PO Box, then your PO Box is what you must post in our billing address field.  If you have a problem with your credit card, please contact us on the phone. We would be happy to assist you with ordering. 253.677.4384

How do I find out the status of my order?

If you registered at checkout, simply login to your account. This will tell you the status of your order.  Or, if you didn't register, contact our customer service department.

How long will it take to receive my order?

If you are ordering ready-made items that are in stock, they will typically ship in 3-4 business days, providing your order is received by 2pm PST. Click here for more on ordering.

How is my product shipped and can I get a tracking number?

Shipping is determined by the type of product you order. Most of our smaller items are shipped USPS. Our larger items are shipped Fedex or UPS. We reserve the right to determine the carrier, however you can request a specific carrier in your notes at checkout. Additional shipping may apply.

Tracking numbers are emailed to you by our system and are provided by logging in to your account (registration required) . If you didn't receive your tracking number and didn't register, it's possible our email is in your spam filter.   Click here to learn more.

How do I return or exchange an item?

Contact us by phone or email and we will provide you with a Return Authorization number which should be written on the outside of the box near the address label. Click here to learn more.

What method of payment do you accept?

We accept all major Credit Cards (Visa, Master Card, American Express and Discover).

What countries do you ship to?

We ship only to the U.S.

General Questions

Are sheepskins suitable for my baby?

We recommend that only our Infant Care rugs be used for babies. These are selected to ensure that there is no loose wool or material that could be dangerous if swallowed by a baby and are tanned so that they can be washed more frequently. It is important that consumers follow the advice of their local childcare professionals when choosing bedding or comforters for their babies. This advice will vary from country to country.

Will I have problems with animal rights activists when buying your product?

It depends on the position being taken by particular activists. It is a worthy note that our sheepskins are produced as a by-product of meat production and no sheep are killed specifically for the skins. This is very a different situation to animals being farmed for the purpose of producing fur garments. Some people thoroughly object to animals being used for meat, fibres, skins or milk and we expect that a sheepskin will not be acceptable to those who hold such views.

What dyes are used to colour the sheepskins?

We use a variety of dyeing systems depending on the end use of the sheepskin. None of our dyeing methods use AZO dyes and we are compliant with EU Reach regulations.

How durable is my sheepskin?

Very durable! our sheepskins will last a lifetime if they are cared for properly and used as the products were intended. Shorter wool clipped rugs and those made from stronger wool types will withstand more wear than longer wool unclipped rugs or finer wools. We have provided extensive Caring for Sheepskin guidelines to help maintain the properties and life of the sheepskin products.

Which breeds are mainly sourced?

Our manufacturers use a variety of breeds. We carefully match the properties of specific breeds with the optimal end products. Most skins come from what we call a half-breed. A half-breed typically incorporates a mix of breeds that may include merinos, romney and border leicester. Sheepskin tanners source skins firstly by specifying the fineness and style of wool that is needed for the specific sheepskin products. It is the features of the wool that is most important rather than particular breeds.

Where do our sheepskins come from?

Most of our sheepskins are sourced from New Zealand and Australia. The pleasant news is that sheepskin is a by-product of the meat industry and no animals are harmed specifically for use of the skins. In actual fact we make use of a natural resource that, if properly cared for and tanned carefully, will last for a lifetime.

Seat Cover Questions

Why sheepskin seat covers?

Sheepskin seat covers provide unequaled comfort year around and protect your seat from damage which will help increase your vehicles resale value.

Are sheepskin seat covers more beneficial in the summer?

Sheepskin seat covers are far more popular in places were it is hot because it protects you from your hot seat. It could be 100 degrees outside, with a convertible top down in direct sun and you could get into your vehicle with a t-shirt and shorts on, without any concern of being scorched by your seat. Try that with out a sheepskin seat cover on!

Are your seat covers made from Australian Merino sheepskin?

Yes, all of our seat covers are made using the best Australian Merino sheepskin.

Why should I cover my leather seats?

Leather seats do not protect you from either hot or cold weather and are expensive to replace if they wear out or are damaged. Sheepskin provides a wonderful cushion on air between you and your leather seat and at the same time your leather seats are protected from scratching, stains and sun fade.

How do I clean my sheepskin seat covers?

Basic maintenance of sheepskin requires that you brush the wool up with a pet brush and vacuum off the pelt. This will enhance the life of the seat cover. In the event that something is spilled on the seat cover you should contact you local dry cleaner that specializes in leather to have them cleaned. Click here for more information on caring for sheepskin.

How long should sheepskin seat covers last?

A typical sheepskin seat cover should last about 5 years. However, it is common to talk with customers who have had the same seat covers for over 15 years.

Will the color fade in the sun?

Like any other natural product, if it is exposed to prolonged sunlight, some fading or color change can occur.

Can I put seat covers on my seat if I have side impact air bags?

Yes, if the correct alteration has been made to the seat cover. Our alteration is simple and allows the air bag to deploy without any obstruction.

Do you cut out for dials or special seat belt attachments?

Yes, we offer provisions for these items upon request.

Can you make the sheepskin go all the way down the back of a tailor-made seat cover?

We can make a tailor-made with a full back. However it is not recommended, because the sheepskin does not stretch enough to pull around the seat. We have designed our tailor-made seat covers to cover as much of the seat as possible and still have a tight fit.

Are your sheepskin seat covers lined?

All of our sheepskin seat covers are lined with an iron on backing to protect your leather seat from any damage.

Are your seat covers dyed?

Yes, all the colors we offer are dyed to provided uniformity of color through out the pelt.

Can you make seat covers for my …..?

We carry thousands of vehicle patterns and add to them every year as new vehicles come out. It is rare that we are stumped by a car seat. However, if you own a rare vehicle where only a few were made then we may ask for your help in creating an accurate pattern. Our ordering process also gives you the opportunity to upload an image of your seat.  This way we can get an accurate fit.

How are your seat covers tanned?

We use the state-of-the-art tanning processes Chrome Tanning for nearly all of our automotive accessories.

How do I install my seat covers?

Click here to see a general understanding of how your seat covers are installed.

Are your seat covers FAA certified for use on my airplane?

We have a Burn Certificate that qualifies our seat covers for use on airplanes.

Rug Questions

Why are there bare patches without wool on the edges of my rug?

These are areas on the skin that naturally do not have wool on them. We reduce these areas when we finally trim our skins but do not entirely remove them, as they are part of what makes each sheepskin a unique natural product.

What is the difference between a sheepskin rug and a lambskin rug?

A lambskin rug is from a sheep that is less than 12 months old and has not developed incisor teeth. The wool has generally not been shorn by the farmer and still has the original soft wool tip (this is often referred to as baby wool). Sheepskins are from sheep that are older than 12 months and have developed incisor teeth. The two terms are commonly used interchangeably.

Are sheepskins bleached?

Sheepskins are not bleached in the way that fabrics are bleached to achieve a white color. We use minimal bleaching in our washing processes to protect the softness of the fibre. Our tanning process does result in a ‘whitening effect’ on the wool fibres.

Why are white sheepskin rugs slightly yellow?

We do not produce pure white sheepskins because we try to retain the natural color. We seek to enhance the natural color, which results in a natural ivory shade with a creamy yellow hue. Dyed or darker shade sheepskins change and cover this creamy shade.

What is the difference between a woven wool rug and a sheepskin rug?

Generally sheepskin rugs are made from skins with finer and softer wools than those used in woven rugs. Sheepskin rugs are the skins of sheep with the wool fibres remaining in their natural state and are then permanently fixed during the tanning process to the skin. Wool rugs are made from stronger carpet wool fibres woven or injected into a backing material. They use wool types that are strong and suitable for walking on and intricate patterns can be achieved in the weaving process. Patterns in sheepskin rugs are achieved by piecing together portions of different sheepskin rugs that have been dyed different colors.

Will my sheepskin rug fade in sunlight?

Like all natural materials, sheepskin rugs will change color if placed in direct sunlight. Sheepskins do not have the degree of color fastness of some synthetic products so we recommend that you do not leave sheepskin products in the direct sunlight.

What do you do with sheepskin rugs?

Sheepskin rugs have several applications. Here are a couple – Base of the bed, under coffee table, on chairs and sofas, on the wall, in front of the fire place. They can offer a rustic feel to a room or that perfect touch for an ultra modern interior. For interior decorating, they offer an exceptional visual way to soften a room with warmth and comfort. Click here to see the 10 most popular uses.

How do you recommend cleaning your rugs?

To properly maintain your pelt you should occasionally brush it with a pet brush and vacuum it off. In the event that your rug is stain, we would recommend that you take it to a dry cleaner specializing in leather from proper cleaning. Our rug can be carefully washed in a washing machine, in cold water on a delicate cycle using a mild detergent designed for sheepskin. Click here to purchase our detergent.

What sizes do you offer?

We supply several sizes including single pelts, 2-pelts, 4-pelts, 6-pelts, 8-pelts, and 10-pelts. We sell sheepskin pelt rugs, sheepskin straight edged and round rugs and sheepskin shearling rugs in any size you need. Custom designs are also possible. Click here to view our rugs page or contact us to design your own rug.

Slipper Questions

Why sheepskin slippers?

Sheepskin is a natural fiber that provide a wonderful cushion of air around your feet for comfort year around. The leather is soft and conforms to your feet in a very short time, which enhances the comfort.

Do they run big or small?

Our slippers run very close to your shoe size.

Do you carry wide / narrow?

We make slippers in wide / narrow. We would need for you to trace your feet on a piece of paper. This will help us make the sole specifically to your foot for the best fit.

Are they too warm?

Sheepskin is a natural fiber and unlike cotton or polyester, it generates very little heat when a person is walking with them on. In addition, it has a wonderful absorbing ability to wick the perspiration from your skin and evaporate it through the leather.

Do they come in ½ sizes?

Our slippers are available in whole sizes. If you wear a 1/2 size, we recommend moving up to the next whole size.

How do you recommend cleaning your slippers?

We recommend using a good grade of suede cleaner to remove marks on the leather. Our slippers are tanned to allow hand washing. It is not recommended to wash our slippers in a washing machine.

Gloves and Mittens Questions

Why sheepskin gloves & mittens?

Soft supple leather and insulating wool is one of the best combinations for cold weather gloves.

Do they run big or small?

Much time and effort has been put into making our gloves and mittens fit the widest variety of hands.
See below to determine the best size for you.

Glove Sizing

S
M
L
XL
XXL
Circumference
6 1/2 - 7"
7 - 7 3/4"
8 - 8 3/4"
9" - 9 3/4"
10" +
Finger Length
2 1/2 - 3"
3 - 3 1/2"
3 1/2 - 3 3/4"
3 3/4 - 4
4" +

Determine Your Glove Size

  1. Measure the circumference of your hand around the knuckles - do not include your thumb.
  2. Measure the length of your middle finger.

 

What sizes are they available in?

Most adult models are available in 6 sizes ( XS, S, M, L, XL, XXL).

See below to determine the best size for you.

Glove Sizing

S
M
L
XL
XXL
Circumference
6 1/2 - 7"
7 - 7 3/4"
8 - 8 3/4"
9" - 9 3/4"
10" +
Finger Length
2 1/2 - 3"
3 - 3 1/2"
3 1/2 - 3 3/4"
3 3/4 - 4
4" +

Determine Your Glove Size

  1. Measure the circumference of your hand around the knuckles - do not include your thumb.
  2. Measure the length of your middle finger.

How do you recommend cleaning your Gloves & Mittens?

We recommend using a good grade of suede cleaner to remove marks on the leather. Our gloves and mittens are tanned to allow hand washing. It is not recommended to wash our gloves and mittens in a washing machine.

Hat Questions

Why sheepskin hats?

Many of our sheepskin hats are fashionable year round. Sheepskin is also a natural insulator that holds your own body temperature. This makes wearing sheepskin hats suitable for most of the seasons of the year.

Do they run big or small?

Much time and effort has been put into making our hats fit the widest variety of people.
See below to determine the best size for you.

Hat Sizing

S
M
Circ Inches
20 3/4 21 1/8 21 1/2 21 7/8 22 1/4 22 5/8 23 23 1/2
Hat Size
6 5/8 6 3/4 6 7/8 7 7 1/8 7 1/4 7 3/8 7 1/2
Metric Size
53 54 55 56 57 58 59 60

 

L
XL
Circ Inches
23 7/8 24 1/4 24 5/8 25 25 1/2 25 7/8 26 1/4 26 5/8
Hat Size
7 5/8 7 3/4 7 7/8 8 8 1/8 8 1/4 8 3/8 8 1/2
Metric Size
61 62 63 64 65 66 67 68

To Determine Your Hat Size -
Measure the (Cir.) circumference of your head starting at your forehead

How do you recommend cleaning you hats?

We recommend using a good grade of suede cleaner to remove marks on the leather. Our hats are tanned to allow hand washing. It is not recommended to wash our hats in a washing machine.

Still have questions?

Call or Text Vera for more information

253-677.4384